POLICIES & PROCEDURES

Fitness Is Kee

CANCELLATION POLICY Personal Training: Fitness Is Kee (FIK) has a 24 hour cancellation policy. Failure to cancel prior to 24 hours before a scheduled session or failure to show up for a session will result in the Client being charged for the session. FIK will do our best to accommodate requests to reschedule sessions made at least 24 hours prior to the session.

REFUND POLICY Fitness Is Kee does not offer a refund policy. If Client is unable to complete all of the classes or sessions purchased, neither a refund nor a credit in the amount of unused services are offered. In situations with special circumstances FIK may, at our discretion, transfer the amount of any unused sessions towards other classes or services or may extend the expiration timeframe as detailed below.

EXPIRATION POLICY training packages must be used within a month from purchase, unless otherwise agreed upon.

RAIN POLICY outdoor Group Classes: Classes that are cancelled due to rain will not be charged to the Client

RENEWAL POLICY: Unless otherwise specified, every client’s package will expire at the end of the month. Feel free to renew with the same package for the following month, or choose a different package based on your availability

For bookings or information:

Email keannatofiga@gmail.com